Based on the principles in his brand-new book, Getting Naked, Patrick Lencioni presents a revolutionary and counterintuitive approach to client service that yields uncommon levels of trust, focusing on the importance of vulnerability in service and building relationships. Walk away with tools to address the three fears that ultimately sabotage client allegiance.

Pat Lencioni is the founder and president of The Table Group, a firm dedicated to providing organizations with ideas, products and services that improve teamwork, clarity and employee engagement. Recently named in Fortune magazine as one of the ‘ten new gurus you should know,’ Pat and his work have been featured in the Wall Street Journal, USA TODAY and Harvard Business Review, to name a few.